FDA Recall: A software issue where “low” and “terminal” battery alerts did not display

Company: Turncare, Inc
Date of Enforcement Report: 6/12/2025
Class: II

PRODUCT

Brand Name: Guardian 2 System Product Name: Guardian System 2 Controller Model/Catalog Number: GS-2.5-C Software Version: 2.5.4-59 (Fix)

Recall Number:

Z-1967-2025

REASON:

A software issue where “low” and “terminal” battery alerts did not display on the screen to the user in specific circumstances when the device was not running patient therapy.

RECALLING FIRM/MANUFACTURER:

Turncare, Inc

VOLUME:

1081 units

DISTRIBUTION:

US Nationwide distribution in the states of Texas, Illinois, Pennsylvania, Florida, Connecticut

About the author

Allison joined SoftwareCPR in 2022, bringing along over ten years of passion for building teamwork and growth in organizations. This is established in part by the greatest University the South has to offer- Mississippi State.

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