FDA Recall: Software Issues Potentially Leading to Misdiagnosis

Company: Philips Healthcare (Suzhou) Co., Ltd.
Date of Enforcement Report: 1/5/2024
Class II


Incisive CT, model 728143 & 728144 running Software Version 5.0.0.

Recall Number:



Multiple software issues which have the potential to lead to misdiagnosis due to image artifacts or incorrect image orientation labels, or the need for a CT rescan. These include: 1. Artifacts may occur on perfusion images, 2. Orientation label reversed in 2D images, 3. Auto voice does not work during the cardiac scan, 4. Auto voice and operator’s voice are too quiet, patient can’t hear, 5. Not all of the images are reconstructed in some cases, 6. No image displayed on the console monitor after enabling CCT Single Scan, 7. Ring artifact appears in 32×0.625 collimation of bone scan when soft tissue view is selected, 8. A design defect where the error couch motion signal of couch firmware causes couch to identify current position as target position in next protocol, and 9. calcium scoring study split into separate series after loading to ISP.


Philips Healthcare (Suzhou) Co., Ltd.




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About the author

Allison joined SoftwareCPR in 2022, bringing along over ten years of passion for building teamwork and growth in organizations. This is established in part by the greatest University the South has to offer- Mississippi State.

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