Recall- Software error resulting in cancelled nurse calls

Company: Baxter Healthcare Corporation
Date of Enforcement Report: 6/30/2022
Class II


NaviCare Nurse Call/Voalte Nurse Ca

Recall Number:



An issue has been identified with Phillips (Emergin) and Longleaf non relay (Connexall, Vocera, Cerner) wireless integrations used with NaviCare/Voalte Nurse Call, software versions 3.9.100 through 3.9.300. Calls placed from a push button call device, such as a push button switch, call cord, or from the push buttons on a room audio station, will be canceled on the nurse call system when the call is answered at the wireless phone, regardless of the call priority.


Baxter Healthcare Corporation on 5/21/2022. Voluntary: Firm initiated


283 installations


Nationwide and Canada

About the author

Allison joined SoftwareCPR in 2022, bringing along over ten years of passion for building teamwork and growth in organizations. This is established in part by the greatest University the South has to offer- Mississippi State.

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