Recall – Unapproved software released

Company: Philips North America LLC
Date of Enforcement Report: 2/9/2022
Class II

PRODUCT

A software tool intended for use by trained medical staff providing supplemental remote support to bedside care teams in the management and care of in-hospital patients.

eCareManager version 4.2.1, eCareManager version 4.3.2, eCareManager version 4.3.3, eCareManager version 4.5.1, eCareManager version 4.5.2, eCareManager version 4.6.0

Model Number: 865325

Recall Number: Z-0549-2022

REASON

eCareManager (eCM) Sentry Score software not approved for use.

RECALLING FIRM/MANUFACTURER

Philips North America LLC on 1/3/2022. Voluntary: Firm initiated

VOLUME OF PRODUCT IN COMMERCE

36 units

DISTRIBUTION

U.S. Nationwide and International

Upcoming Public Courses

IEC 62304 and Emerging Standards Impacting Medical Device and HealthIT Software training course in Boise, Idaho. 3-Day course.

October 13-15, 2026

Limited Early Bird Registration: $995 / person
Non refundable but transferable.

Or just email training@softwarecpr.com for more info.

Corporate Office

15148 Springview St.
Tampa, FL 33624
USA
+1-781-721-2921
Partners located in the US (CA, FL, MA, MN, TX) and Canada.