Company:Roche Diabetes Care, Inc.
Date of Enforcement Report 12/13/2017
Class lI:
PRODUCT
Accu-Chek Connect diabetes management software app, Catalog number 07562462001 / GTIN number 00365702700000, Catalog number 07250452001 / GTIN number 00365702700017 The Accu-Chek Connect Diabetes Management App is indicated as an aid in the treatment of diabetes. The software provides for electronic download of blood glucose meters, manual data entry, storage, display, transfer, and self-managing of blood glucose and other related health indicators which can be shown in report and graphical format. The Accu-Chek Bolus Advisor, as a component of the Accu-Chek Connect Diabetes Management App, is indicated for the management of diabetes by calculating an insulin dose or carbohydrate intake based on user-entered data
Recall Number Z-0197-2018
REASON
Certain iOS and Android App versions contain a program error (bug) in the Bolus Advisor feature. After pairing a meter with the app for the first time, a customer may encounter the rare condition in which the countdown timer is not displayed and correction bolus advice is not available for the most recent, valid glucose reading. This same blood glucose value may become available for bolus advice calculation at a later time (countdown timer is displayed).
RECALLING FIRM/MANUFACTURER
Roche Diabetes Care, Inc. Indianapolis, IN on 6/8/2017. Voluntary firm initiated recall is ongoing
VOLUME OF PRODUCT IN COMMERCE
1,134 bolus advisor features used
DISTRIBUTION
Nationwide and Canada
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