Hill-Rom Inc.

You failed to evaluate suppliers of components and other materials used to assemble the WatchChildTM device. You had not documented your decisions to use the approved vendors on the approved vendor list. While you have a written procedure for supplier certification and recertification, it was not being followed. The type and extent of control to be exercised over the suppliers has not been defined. You failed to perform incoming inspection of your components to verify that they conform to your specifications. You also failed to perform in-process and final inspection of components (software) manufactured at your firm. The acting operations manager was not familiar with the written procedures for receiving, in-process and finished device acceptance. He indicated that the firm never followed these procedures.

You failed to have a Device Master Record for the WatchChildTM device. Records of the WatchChildTM software validation were incomplete.

SoftwareCPR Keywords: vendor qualification

About the author

Amy enjoys researching and writing about developments in medical technology and how that intersects with US law. She received her J.D. from the University of Florida Levin College of Law in 2020 and now works as a Regulatory Associate for SoftwareCPR®, a general-purpose regulatory consulting firm that is recognized globally for their expertise with standards and national regulations pertaining to medical device, mobile medical app, and HealthIT software.

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